Nikumaru Japanese Restaurant

Jelayn

Small restaurant in BF. I liked the uni sushi, it tasted very fresh. The ox tongue on the grill wasn’t as greasy as that of Nikuya. This place was pretty full by the time we left. They had a whole grilled fish that people seemed to order a lot, as I saw several tables with them.

Novita Sari Pulungan

This happened twice! They do not double check what the customers order. My siblings got their order ahead of time while mine was delivered to the table when my siblings were half way through with theirs. What’s worse was when my order got to the table, my mom’s food still has not come out only to find out that IT WAS NOT PLACED but was mentioned when the waitress repeated it when we initially ordered. The staff did nothing to make up for what was a dinner ruined for my mom who already lost her appetite but only with a shitty apology with no intervention from the owner’s wife. I can honestly say that I will not be going back to this place. Good food cannot compensate for their SHITTY SERVICE!

Phoebe Baz

I rated Nikumaru one star because of the bad service that we have experienced back-to-back. Although the food is great, the service was unforgiving especially when the manager did not even seem to be concerned about us when order was not placed by the waitresses. My mother was very hungry, which is why we went to Nikumaru. But she did not get the ramen that she ordered despite multiple follow-ups from us. When my siblings and I were about to finish, we followed-up my mother’s order once more but that was only the time that it was placed in their kitchen. The manager did not seem to care about the problem that occured, nor did not give any compensation to my mother. The manager and the waitresses only stared at our table, not even apologizing that the order was not placed. Which is why me and my family do not recommend this restaurant because of their bad service.