Tsokolateria

Serkan Örten

4.0

We sat outside and loved the view. Ordered Tablea Champorado, Tsoko Mallow, Tsokolate Eh, Peanut Butter Waffles, Bibingka and Churros. Enjoyed their bibingka. The others were just mediocre. Don't order too much sweet stuff if you're coming here with a group. Rather mix it up with some savoury items on the menu. The service was great. Waiters were friendly and attentive.

Sidrauhl33

2.0

Overall experience was okay. I had a lunch here yesterday and it wasn’t that great. Hostess’s weren’t approachable at all. While waiting, I asked one of the hostess about the truffle carbonara menu if they are using truffle oil or truffle mushroom and she replied that it’s truffle mushroom. Just to make sure before ordering, I asked our server regarding to this and he said it’s truffle oil not mushroom.Employees should know their menu very well not only for the company’s sake but for the customers who has allergic reaction in a specific ingredients/food.So I had this, bacon lechon belly thing. It was bland at all. For its price (300-350 pesos approx), it was not reasonable. On the other-hand, their “Tsokolate-eh”hot drink was great and Im not sure if they are serving iced for this. If you love strong taste of chocolate with a kick of bitterness of it,this is highly recommended though as stated of one of the servers that “tsokolate- ah” should be sweet and more liquified than “ tsokolate eh” we got the bitterness of it but not the thick consistency of the chocolate.Service. They were not proactive at all! You have to call the servers multiple times just to assist you for simple pouring of water and other small needs. They didn’t initiate to ask us how’s our food, what do we need and not even placing our dish in front of us. They just left it on the side of the table.Service charge. It’s not bad for having this in your bill but make sure you also give back the service that we needed to make us satisfied customer. In my case, they didn’t deserve any penny for the service charge I paid for. Even simple greetings they didn’t know how to do it. Love what you do! It shows big time when you are enjoying your job or not.People have bad days, I get that. But once you enter the door of your workplace you should be responsible with your duties and be committed consistently. People are there to eat good quality food to have a break and relax.To management, your staff needs proper training with values and knowledge of your restaurant. I highly believe that trainings can add a massive contribution factor of success in business. Consistency, Teamwork and Quality of food are the key.Your location was totally great but it was only a plus factor when service can’t meet the needs.