Kuya J

Aureliamy

1.0

CREW HERE NEED TO BE CALLED TWICE JUST TO GET YOUR ATTENTION AND IT'S VERY ANNOYING DO WE SEEM LIKE UNEMPLOYED AND UNABLE TO PAY?! They are not also smiling.We had no problem with the food quality but when it comes to the customer service is so bullshit.

Richel Rafols Calongi

1.0

additional food served too late.. extra platter of rice needs to be followed up several times before they will assist you. Halo-halo has human hair on it, we were asked to write the experience tho on their "client experience logbook". Asking for reorder or change no longer sounds good since i already have trust issues. Before the discovery of the hair, we, of course ordered halo halo for dine-in, but when its time to be served, we were asked by the waiter if its fine if they will serve it on a takeout cup, as if we dont have a choice but say yes or they had it prepared too early to realize we are dining in and not taking those cups out. disappointing part is we thought they no longer have available glasses for seven for their halo halo but they were able to serve other tables on it with the same number of pax and almost all tables who ordered their famous ube halo halo. We came in early, we ordered plenty but the service we received is very disattisfactory. Experience wise, will no longer dine nor promote kuya j fairview terraces branch to my family and friends.

Ismail Mail

1.0

Service was horrible, the waiters are not attentive at all. They were all in the corner chit chatting not paying attention to our calls. We were STILL eating and the waiter started clearing our plates even when there are food still left on it. I understand if it's rush hour but only three tables were occupied when we were eating. Do they not have enough plates to go around??? I do NOT recommend this particular branch at all and we won't be coming back to dine there again. 👎👎👎