Namu Korean Restaurant and Grill

Pungki Rere Astriani

1.0

So tonight we got banned from this place because we saw TWO COCKROACHES crawling on our table. My boyfriend called the attention of one of the waitresses and pointed out the cockrach by his elbow. The waitress saw it, said "Ay!" and used a tissue to wipe off said cockroach. She didn't even apologize and immediately left our table. So yeah, we weren't able to take a photo.We were almost done eating when this happened. My boyfriend, pissed as he was, approached the lady in charge calmly and told her about the incident. I don't know their exact conversation, but this woman had no idea what she was saying. My boyfriend told the lady that it would be unfair to us if we paid for the whole meal, so he insisted we pay for half. She said that it was okay but we would have to be banned from the restaurant. Now this scenario would have ended there but the lady was trying to justify why there were cockroaches in the restaurant.She was actually trying to convince us to understand the situation, even blamed the rain and BF Home's drainage system for it. According to her, they're not the only restaurant riddled with cockraches and that we would just have to understand and accept it; she even went on namedropping a few other restaurants in the area.This lady made it sound like we were the ones at fault - for not understanding the situation or for not pointing it out any sooner. But we did. She even told us that other customers experienced the same thing, but they made a choice to continue their meals. She lacked proper management of the situation. And eventhough we ended up not paying for anything, it's quite insulting how she made us feel.I cannot even comprehend the things that came out of her mouth. She even said that it should be understandable because she too has experienced eating with cockroaches. I told her that for someone working in the food business, this shouldn't be something that's shrugged off just like that. She couldn't even assure me how clean their utensils were or if any of their food have not been contaminated by pests. She could only point at their permits and defended herself by saying they sprayed insecticide last month. Like that's enough?

Yufi Ifuy

4.0

I like their pork compared to marinated beef because it is thick and takes long time to be cooked. Their staffs are very friendly. Everything is unlimited except for the lettuce. It can be refilled 3 times per table. Serving for lettuce is quite few for 4 person in a table. Overall, I enjoyed my dining experience here. Will definitely come back 👍🏼

Mitch Dujali

3.0

We've been here twice. Not the greatest experience since 1) ventilation was not appropriate for a room full of people "grilling" samgyupsal 2) the menu said "unlimited" meat but.. they noted that we could only get 2 refills per person (of lettuce AND meat). They had but one medium-sized bowl of deonjang for our group of 4. The layout of the main room might be bothersome for a crowd looking to dine comfortably. Crew was fluttering all over the place but it was ironically hard to get their attention. Can confirm that the pork is served fresh... out of the freezer. First try, we had to pick some sharp shards out of our meat ourselves. Other places serve samgyupsal without bone shards, hmmm. A downgrade from our first visit. Hope they improve!