TGI Fridays

Ali Heramis

3.0

We love their classic baby back ribs, smoothies. As bistro frequent website members, we seldom go here because it can still be quitepricey. Customer service is okay.

Cathy Wisata | IG : @cathywisata

1.0

The service was slow even on a Monday night where not all the tables are filled. I had to wait twenty minutes for drinks. The taste of the food however was consistent with their other branches. Bistro group’s voucher discount is also a sham. I was hoping to use the 1000 peso discount on my birthday but their faulty system made it appear that I have already used it (which I have not). I hope they fix their system as the disallowance of their promised discount was very disappointing. We were loyal customers of the Bistro group (hence, the card). This experience has put me off entirely with the system. You pay a ridiculous amount of money for a membership card and you’d repeatedly go to their restaurants to make it worth it. We were repeatedly questioned by the manager about the use of the voucher (Which I have repeatedly denied as I have not used them). They managed to make a loyal customer feel like a criminal on her birthday nonetheless. Probably the worst birthday dinner I’ve had. Lol. Thank you Fridays! This experience is one of a kind. Safe to say, I won’t be coming near your branches again.Edit: The manager texted me to inform that I have used the voucher in another bistro group restaurant.(naming the restaurant and time). They were however, unwilling to provide the details whenI probed. I maintain that I have not used it before. Who would have thought that a simple restaurant dinner could cause so much stress? I’m not going back to any of your restaurants, Bistro group. Thank you for the anguish.

Aloysia Nindita Paramita

3.0

TGIF ! Oh thank god it’s actually a Friday :D Coming in to this really crazy place serving American and Mexican. Well service was really good and quick :) no complaints in that at all ! Staff was super friendly and warm. I called for a Pumpkin Soup and it tasted really well just that It was a little salty that’s it. Caesar Salad was also decent enough. Truffle potato crisps was just like potato chips just that was a bit oily. It was all together a good experience :D

Leigh Taylor

3.0

Food was great but service was very slow.My husband & I came at around 1:30pm Robinsons Ermita branch on 05/21/19. Our server name is Jem. After ordering our beverage nobody came back to ask our food or to check if we had ordered. We ordered bottle of san mig light / mojito & it took them 20mins to serve. We did not order water because we believe that should be standard however, our server gave us only 1glass of water instead of two. After another 20mins finally somebody came back to us to take our food order. Then we ask her if it's possible to have another serving of the complimentary nachos bec we had too wait so long and she said no and it's only one time. We felt bad as guest who were waiting so long. She should have told us that she will check and come back instead of right away saying no for the people that they have neglected.Jem is friendly but she needs to learn more of Food Service as it will lead hear to beter waitress in the future. In addition, Supervisors has to do table visit rotation to ensure quality service. I believe that this should be looked into as it is a great significance of the crew, company product and Guest Satisfaction.

Budiarto Harsono

2.0

The service is not good.. Im working also before in TGIfridays in UAE but before the guest leaves we are assured that they enjoy their dinning and we served the excellence service to the guest.. W/W she brought the wrong order..Then after that she just put our original food and then she left.. she never said anything..and also she remove my spoon⋔ but did not change it.. so that time we start to dissapoint. W/W inattentive..she need to apply the swan theory. But still ok to the 5 service standards.

Edwin Subido Jr

4.0

Ambience is good. Free and fast wifi. 5/5Service is good. They are attentive but the food takes a long time to be served. 4/5Food is good. 4/5I always order their Calypso Calamari salad and the other fruity salad (I forgot the name) that has been removed from the menu.I like best their crispy smoked fish.Their burgers are good, too.I'm not a big fan of their steak.Also, not fan of their 6 spice and chipotle chicken and the way they just spread the pasta on the plate.Their pasta is good for 2-3 person but I can finish their pasta alone.I also like their fruit drinks.Food is expensive for the serving size but the quality is good.

Vivi Chai

1.0

Service is horrible! Worst service i ever had. It's very hard to call the attention of the servers for iced tea refills or just to order. Food was also too pricey for the serving sizes. Will never return!

Sinan Kayaoğlu

1.0

What a terrible place. I agree so much with the reviewer before me. The service is so horrible. Poorly trained ! inattentive, indifferent, ..We stayed for a few beers and some food. When we wanted another beer it took 15 minutes and 4 reminders for it to arrive. This happened three times even though I politely explained it to the staff..( and the beer was not cold)The food is super super super expensive even if you have good Budget in your pocket. People who have money ( and lets face it you can't go to TGI's unless you have lots of money) still want good value.. they don't like to be ripped off or taken advantage of. The portion sizes are tiny and even if the portion sizes were reasonable it is still over priced.The good thing about TGI's is they have a smokers bar to keep them away from the rest of us. And also it is a very comfortable place to sit and chat. The ambiance is very pleasant overall.No point going for a good ambiance if I need to wait 15 minutes each time I want a new beer. ( frustrating)Management . Don't blame your staff. This is all your fault for not training or supervising properly from the top down .Because of the over pricing, poor value and terrible service I can recommend you should just walk past this place....sorry to say.I have tried this place so that you don't need to.

Zaldy Lianto

5.0

Tried their fun shakes today.Hazelnut S'mores. Milkshake is perfectly blend, its not too sweet but the Bartender look so sweet. Hi Jj!They have bar and dining area. Bar area where you can smoke and drink. They also have house mocktails and cocktails.

Nadine Amber Masorong

4.0

i love the way they grilled the maple salmon and the taste of the garlic rice complement well with the dish while the chicken cutlet the way it cooks is well done and the pasta with cheese is tasty. i love the taste of the carrot apple it blends well while the mango tango freshly blend with all the fruits. while waiting they serve a free nachos with salsa.