Starbucks

Christine R

3.0

I couldn't find a page for Starbucks Bertaphil, Clark, Pampanga in website so I'm writing my complaint here, and I hope that you do take note of this and coach your staff accordingly. I was waiting for my take away order and sat at the nearest table at the end of the counter where the drinks are given out. One of the male staff who was on break, had what looked like a mango shake in a plastic Starbucks cup, Starbucks cap, Starbucks shirt, khaki pants came out from the staff room and sat beside me at my table without preamble and started to Facebook in his phone. He had his arm on the table, put his drink on the table beside my sandwich and never spoke to me or said anything. So I got up and moved to the next table. When they called out my order I asked the staff at the counter if he was with them. They said yes. I asked if it was their norm to let their staff sit with customers without permission whenever they liked, surprisingly they said "opo", but when I clarified again thankfully they said no. I don't know of any business establishment that let their staff rudely take up the space of their customers and drive them away to another table, and take their breaks at a customer's table. I'm gonna post this is on website and Twitter so that you do take pains to properly train your people. UPDATE: The Starbucks manager for Bertaphil called and apologized. Upgrading the rating from 1 to 3.5 stars. Never underestimate the power of good customer relations.

Vee Vee Verra

4.0

To complete our goal, that is to get a Planner haha, we are here to refresh and have a quality time. Our favorite here is their coffee and frappe. My personal favorite here is their Chocolate Chip Cream (coffee-free).

Erni Xie

4.0

A great place to stop by to beat the summer heat! We passed by to try Starbuck's summer Frappuuccino® Blended Beverages, the Roasted Marshmallow S'mores and the Summer Berry Panna Cotta. I both love these drinks. The roasted marshmallow s'mores has marshmallow whip in the bottom which...