Papa John's

Maria Deasianty

1.0

It's disappointing that Papa John's service has become worse.As far as I know, when a guest arrived and seated at a restaurant, they are usually being given a glass of water prior to ordering or when they request for it, it should be given ASAP. Also, when drinks, apart from water, has been ordered, it should be delivered to the table ASAP. Unfortunately, that didn't happen.Our water arrived together with our appetizer, which by the way was served 30 minutes after we were seated, despite the follow-ups. The iced tea we ordered, arrived after the pizza was delivered, 30 minutes (or almost) after the appetizer.Food was okay, the usual Papa John's, however, without the jalapeño with butter this time. I think they forgot that too. It's really the service that sucks (excuse my French).Apparently, we weren't the only ones pissed by the service. We overheard one take-out customer who also ordered pizza, complaining how slow the service is. He was promised that his pizza will be ready after 25 minutes. However, after already buying something from another store by the looks of it, his pizza still wasn't ready, and it took another 10-15 minutes for them to finally hand it over to the customer.We talked to the manager and mentioned our concerns. He apologized and said that they were indeed undermanned, even if it's a Tuesday, when they have a lot customers, because they overlooked the schedule of their staff.I don't know what's happening with this restaurant, really, because even their delivery service isn't as good as it was anymore. There needs to be an improvement to be done.(Deleted review from March 1. Thanks for fixing my profile, website!:) )

Siti Noor Khazanah

4.0

Definitely a good pizza place for me. The place is spacious enough. They were able to provide what I needed. Servers were very attentive. I would definitely come back.

Nigel

3.0

Had late lunch here with the family, because of their latest promo of buy 1, take 1 pizza for around PHP500. Upon arrival, we were informed though that such promo was available only for take-out (which I don't understand why). Alternatively, we were offered another promo for dine-in, with the following inclusions: 14-inch pizza, 2 types pasta, a side dish of potato wedges and a pitcher of iced tea. All for PHP999. We chose two flavors for the pizza (Super Papa and Chicken Bacon Ranch), and two more for the pasta (Alfredo and Italian). Food was served quickly, which was a plus. I've always liked Papa John's pizza because it wasn't too oily, compared to its competitors (Pizza Hut or Shakey's). Also love the crust--slightly sweet and very chewy. Between the two pizza flavors, I liked Super Papa better. The pasta options were unfortunately bland.Another opportunity area--I asked if the PHP999 was the nett amount, but when our bill arrived, I was surprised that service charge was added on top of said amount. At least the service was satisfactory.Separately: It's been years since I've been to Megamall, and I can't believe how much it has changed 😳 This mall is humongous! I don't think I'd be able to pass by each store even if I had the whole day 😱