Italianni's

Bree Ayu

5.0

Will definitely come back here. I got what i paid for! This is place is perfect for family, couples and friends to hang out. Loved the coziness of the place together with the wine cellar decors. 💕💕

Bonggal Parlindungan Hutagalung

2.0

Food was alright but service needs a lot of improvement.Points that made our stay unsatisfactory:1. I made an additional order of Shrimp Fra Diablo to the manager instead of our server with the thought that they would coordinate amongst themselves. My husband then made an additional order of Crispy Pork Ribs to our designated server. All our orders came out except for my Shrimp Fra Diablo. I was even told by the server that I still haven’t given my order which surprised me since I was expecting that they have been preparing it already since a lot of time has passed since I gave my order. I asked for the status and was told that they were preparing it and was asked if I gave my order to her (designated server) since she cannot remember getting my order. I told her it was the manager who took my order and so the server talked to the manager who was inside a room and they were having a discussion. The server told us to wait for 7mins for the pasta to be ready and that she didn’t get the order which the manager insisted she relayed to the server. First point, as the manager, may it be her fault or not, she should have immediately apologized and addressed the concern herself. Second, the server was not that apologetic since she was thinking that it was not her fault. In the end, I was left with no food while all my company were done eating. The issue was not addressed immediately as it should have been if I did not repeatedly followed up. 2. We asked for our BFF free coffee and the server punched the order. No coffee came for around 10-15 mins so we had to ask again. Another coffee order was punched and after a few minutes a cup of coffee arrived. When we checked the bill there were 2 coffees punched with only 1 indicated as free. They had to redo the bill, good thing we made a thorough audit. Late service and erroneous computation!3. Last but not the least, the server was not aware of how the BFF card works! It’s my birth month so the perk is that on your birth month, you’ll get P1,000 discount on your bill plus the discount which is 30% of your bill every Mondays. I asked for the birthday month discount be used on top of the usual discount but was told that I should only choose one discount to redeem, so I had to repeatedly ask her to check first if she doesn’t know the perks of the BFF card. She came back saying that I am indeed correct (BFF card holder for 4 consecutive years, mind you!), and both discounts can be used together. She added though that she suggests we use the birthday discount some other time which I don’t see the logic because how sure is she that within the month will we be reaching P3,000 when it’s usually the hubby and me dining at Bistro group restos. Also, why did she have to insist just because she doesn’t want to prepare another redo on the computation of the bill?! Totally disappointed with the service. Good thing nothing went wrong with the quality of the food.