Mama Lou's Italian Kitchen

Ahmadabdulhalims

5.0

I love everything!!! I love the food and the service is great. Super love the syrup. Everything goes well with each other. Will definitely go back! :)

Brigittacindy26

3.0

Food was great, as always. I still think the store in BF is better in all aspects, maybe because of the homey feels. Rating today’s experience as 3 stars because of poor customer service. I usually don’t mind waiting, but if I am with kids, I feel that a bit of extra service is necessary for paying patrons. The food came in just in time. I requested for an extra bowl and a teaspoon, because I had to mix in rice and soup for my three-year old nephew. Their spoon for soup is not suited for kids. We were seated outside, so I had to stand and call the attention of one of their attendants. No complaints here. She acknowledged my request, then I waited. Five minutes after, I followed up at the counter, still no bowl and teaspoon. Five minutes after, I followed up again at the counter, still no bowl and teaspoon. The rice and soup are already cold. I had to follow up again before the bowl and teaspoon were delivered to our table. I am ok to wait for almost 15 minutes for food, but for a spare bowl and teaspoon, I really don’t understand the long wait. No apology was given. Second star deduction is when they included bread in our bill (it’s complimentary) but did not serve us any. To be fair, they offered to have the bread taken out but I declined and requested to have the entry removed from our bill. I really love Mama Lou’s food but I hope their customer service improves in Evia.

Patrick Luwi

5.0

I’ve been ate many times at mama lous but in this branch the ambience is good with cozy feeling inside there. It was a good experience, I want eat again hereFood : 5Ambience: 5Service: 5Overall : 5