Ersao

Karen Lorenzana

3.0

Ersao opened within the KCC Mall of Marbel a couple of years ago and we'd lunch there several times until 1 day my partner's child discovered a metallic staple within his dish. We'd previously recommended this location but after that event, I complainedto them, instructed to possess my previous evaluation on TripAdvisor eliminated and boycotted them since. After some duration down the collection they have had a big change of administration locally and a complete change of personnel so we made a decision to review our ban and present the area another try. The food is very much indeed exactly like before(thankfully without repetitions of the disastrous staple incident). It isn't haute cusine but it's nice Taiwanese junk food "quick bites" because they call it. You can find two problems though that we've encountered on both occasions we have been recently - first of all the sluggish service. It takes permanently from placing the purchase to receiving the meals. Furthermore we've seen the eating place filled with uncleared tables, yet employees are making solitary journeys to provide food to a desk but going right back to the counter empty handed along the way back. Certainly this is a issue of training - you do not have an "empty" trip - that is clearly a wasted chance. For junk food businesses, purchases tend to be an impulse purchase and slow support and uncleared tables can result in lost sales as clients look elsewhere. The second issue is really a issue of stock control - I am aware franchises are under contract to get their items from the franchising company but exactly why is it that so numerous items on the menu are "unavailable" when customers make an effort to order them? Better share control management would solve that problem. Even though staff are pleasant and helpful, it appears like some training is necessary all round as of this branch. Ersao isn't haute cuisine nonetheless it doesn't pretend to become, it's inexpensive Taiwanese junk food. The noodle/dumpling meals are delicious and filling and incredibly much worth a go.